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How to add captions and audio translations to RingCentral (widget)

Updated

Unlock world-class live captioning, subtitling and AI voice translations in over 100 languages for your virtual, hybrid or in-person event in RingCentral using SyncWords' embeddable widgets and QR codes. The process is simple. Either set up the event in SyncWords on your own or reach out to SyncWords to schedule your event for you. We will set everything up in our system, give you the WidgetID to add to RingCentral and/or the QR codes needed for your event.

 

Schedule your event with SyncWords Managed Services

Reach out to your SyncWords representative or visit our Contact page to get in touch with us and provide your event information. This typically includes things like: 

  • The date of your event
  • The number of sessions that need captions, along with the start and end time of each - you can use our scheduling template attachment located at the bottom of the page
  • The language that the presenter(s) will speak during the live stream
  • The language(s) captions or audio translations should be translated into

Add a Widget to RingCentral

To add the SyncWords caption or audio translation widget to RingCentral, you will need to go to the RingCentral App Store, find the SyncWords app under the "Translation" category and install it.

 

RC App Store.png

 

Next, go to the set up page of the Stage or Session you want to add the widget to. Here, You will see the "Syncwords" app under "Apps". 

  1. Enter the name you would like to give the Captions/Translations tab by entering the name in the "Tab Name" field.
  2. Enter the "Widget ID" provided by your SyncWords representative in the "Widget ID" field.
  3. Enable the app by clicking on the checkbox on the right hand side of the app.

RC Widget setup.png

 

Finally, uncheck "Enable RingCentral closed captions (English only)" and click "Save" to save your settings.

 

TIP: Please reach out to your SyncWords representative to customize the look and feel of the widget for your event.
IMPORTANT: You can add either the captions widget or the audio dubs widget to RingCentral, but not both.

 

QR Codes for In-Person Captions and Translations

Your SyncWords representative can also provide you with QR codes that can be deployed for in-person audiences. They can be set up per session, or per room depending on your use case. Participants can scan the QR code and pull up captions or audio translations on their mobile devices.

 

In-player Captions and Translations

You can also see our Send Captions to RingCentral (RTMP 608) article for our in-player workflow.

 

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