In this article, we will go over How to monitor usage activity for your services.
To view the activity of your Services on SyncWords Live, click on your profile icon on the top right corner of your screen and then select Services Activity from the menu. You can access usage statistics for the prior month, or the year to date by selecting the appropriate option from drop down near the top right of the table.
This will take you to a summary of the usage of the Services on your account for the current month. Here you see all the services that were used as well as how long each service was active for as well as how many minutes of captions, subtitles and dubs were used. The number of minutes under the Subtitles and Dubs indicates the total of all the translations that were available during the live session. If no dubs or translations were made available, the number of minutes will be 0.
Click on the details button of a particular Service to see the streaming activity in that Service. You will find each time the service was turned on as well as information on how long it remained active, the source language and the number of minutes captioned, translated and dubbed.
For even more information about a particular time the service was active, click on the row to open a panel on the right hand side of the page. This Service Activity Detail provides more details about your event, including listing any translations that were turned on, as well as the actual time(s) you were connected to your service.
You can also download a report with your service activity information by clicking the download button.
You can go to your service configuration by clicking on Service Settings on the top left. To go back to the list of services, click on View All Services.