This article will describe how to send audio directly from Zoom to our system in order to generate automated captions.
Make sure the Custom Live Streaming option is enabled on your Zoom account. Go to https://zoom.us/ and log into your account. You can find the Streaming settings under Settings > In Meeting (Advanced) > Allow livestreaming of meetings. Make sure to check “Custom Live Streaming Service”.
In the Zoom meeting or webinar, the Host must click on “more” and select “Live on Custom Live Streaming Service”.
Once you do that a new tab/window will open asking you to enter the following information:
Enter the RTMP link, key, and any web address as shown above (using one of our SyncWords Caption pages here is a good idea). Your SyncWords rep will have provided this information in advance. If you are not working with a SyncWords rep you can get the RTMP link and key from the Information section of the page.
Click on “Go Live!” when you are ready to send the audio to SyncWords Live to be transcribed.